Order Management Profishop

Join Jungheinrich in a working environment where you can make a big difference! With your knowledge and drive, as a team player you will make an important contribution to ensure that we as a company continue to be among the global leaders in our industry. Working side by side with colleagues who enjoy bold ideas and in a family environment that offers you every opportunity to reconcile your professional and private goals.

Responsibilities:

• Manage the administrative processing of customer orders in SAP SD, including both online orders
  (Webshop) and offline field orders;
• Create and send purchase orders to suppliers and ensure proper follow-up;
• Collaborate with suppliers and internal teams involved in the operational order management process;
• Ensure accurate and timely invoicing of customer orders;
• Handle customer requests via email and phone, providing support and appropriate solutions;
• Monitor order status (deliveries, invoicing, discrepancies) and ensure follow-up until completion;
• Maintain accurate records and manage order-related documentation;
• Identify unexpected situations and ensure proper escalation according to internal procedures.

Requirements:

• Previous experience in order management, back-office, or administrative roles;
• Experience working with ERP systems (SAP is a strong advantage);
• Strong organizational skills and attention to detail;
• Ability to understand and apply internal procedures;
• Good prioritization and deadline management skills;
• Ability to handle multiple tasks in a fast-paced environment;
• Experience working with multiple stakeholders;
• Good knowledge of MS Office tools;
• Proficiency in working with ERP systems and digital tools;
• Customer-oriented mindset and solution-driven approach;
• Strong written and verbal communication skills;
• Ability to communicate clearly and ensure proper follow-up;
• Experience with multichannel communication (email, phone, ticketing systems);
• Ability to identify issues and trigger escalation when necessary;
• French – professional proficiency (mandatory);
• English or German – professional proficiency.

Jungheinrich was founded in 1953 in Hamburg by Dr. Friedrich Jungheinrich as a family business. Today, we are one of the world's leading intralogistics companies with a unique product portfolio: from conventional industrial trucks to fully automated solutions intralogistics companies. Headquartered in Hamburg, Germany, Jungheinrich is represented by its own direct sales companies in 41 countries and by partner companies in around 80 other countries around the world, and employs more than 19,000 people internationally.

We look forward to receiving your online application.

For questions, please contact our Recruiter.

At Jungheinrich, we value inclusion and diversity and practice equity to create equal opportunities for all. All qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.