Webshop Support Specialist

We are convinced that our employees are the most important element for our business development. Thus we want to give our yellow team the chance to grow with us personally and professionally. Discover your opportunities within the Jungheinrich Group and get to know more than 19.000 colleagues all over the world.

Founded in 1953, Jungheinrich ranks among the leading solutions providers for the intralogistics sector, with revenue of over €4 billion and more than employees worldwide. Our goal is to be the No. 1 choice in intralogistics worldwide. The Group strategy is driven towards growing profitably and creating value sustainably.

As part of this strategy, a unique Global Business Services Center has been established in Brasov, in 2022, working together with all Jungheinrich entities worldwide, providing support in their day-to-day operations.

We are a young organization, in full grow, and we are proud to say that we already proved our capabilities – all our internal customers are very satisfied with the way we work, and our people created strong relationship that makes the team function at its best.

Responsibilities:

• Ensure the stable operation of our Shopware B2B eCommerce platform and related third-party systems (e.g., OCI punchout and other B2B features)
• Analyze and resolve incidents and service requests across the entire system landscape
• Coordinate external service providers and collaborate closely with internal stakeholders and international teams
• Monitor key backend processes and data flows (e.g., orders, product master data, interfaces)
• Create and maintain documentation and runbooks to support sustainable issue resolution and self-service
• Use AI tools and automation to improve support efficiency
• Identify recurring issues and actively contribute to the continuous improvement of platforms and processes

 Your Profile:

• Degree or vocational training in IT, eCommerce, or a related field
• Experience in IT support, application management, or eCommerce environments, ideally with Shopware
• Basic understanding of system landscapes and data flows
• Experience with ticketing systems and agile methodologies (e.g., Jira, Kanban, Scrum)
• Good German and English skills (minimum B1 level)
• Strong analytical thinking and a structured way of working
• Hands-on mentality with a focus on sustainable problem-solving
• Strong communication skills and a service-oriented mindset

What we offer

• A great team, supporting newcomers to adapt fast and to achieve professional excellence very quickly
• Excellent working set-up, with flexible schedule and hybrid program, allowing you to maintain a balanced life-work style.
• Professional development opportunities through quality training, constant guidance, and support
• An attractive compensation package adapted to the market conditions.
• Friendly and cozy work environment.

Of course, your application will be treated confidentially.

If you have question, please contact your Recruiter.