Join Jungheinrich in a working environment where you can make a big difference! With your knowledge and drive, as a team player you will make an important contribution to ensure that we as a company continue to be among the global leaders in our industry. Working side by side with colleagues who enjoy bold ideas and in a family environment that offers you every opportunity to reconcile your professional and private goals.

As a Business Application Owner - Service Management, you will drive the evolution, administration, and continuous improvement of Jungheinrich’s global Service Management platform, IFS Assyst, and the related business processes. You will act as the key interface between business stakeholders, support organizations, IT teams, and external vendors, translating business requirements into scalable solutions and ensuring sustainable service delivery across multiple countries and organizational units.

The role combines application ownership, business analysis, process management, application configuration and governance, reporting, and support for international transformation and rollout initiatives.

• Own, administer, and continuously enhance the global Service Management platform, IFS Assyst.
• Build and strengthen internal expertise for IFS Assyst configuration, administration and solution design.
• Gradually transition configuration and platform knowledge from external consultants to internal teams through structured knowledge transfer, documentation and hands-on enablement.
• Gather, analyze, prioritize, and translate business requirements into scalable platform solutions.
• Coordinate collaboration between business stakeholders, support organizations, IT teams, and external vendors.
• Troubleshoot and resolve complex application and process-related issues.
• Design, standardize, and harmonize service management processes across countries and organizational units.
• Support international digital transformation, rollout, and implementation initiatives.
• Define governance standards and support sustainable, reliable platform operations.
• Design and monitor reporting structures, KPIs, and data quality measures.
• Create training materials, onboard new users, and drive platform adoption.
• Promote operational excellence, best practices, and long-term scalability.

Your Profile

• At least 2 years of relevant experience in application ownership, service management, business analysis, process management, or a related field.
• Knowledge of enterprise service management platforms and platform administration, configuration, and customization.
• Strong experience in stakeholder management and requirements engineering.
• Practical knowledge of process design, optimization, and harmonization.
• Experience in project management, vendor management, and change management.
• Ability to communicate and facilitate effectively across international business and IT functions.
• Strong analytical thinking, structured problem-solving, and a hands-on working style.
• Experience in user training, enablement, and adoption activities.

Nice to Have

• Knowledge of IFS Assyst.
• ITIL knowledge or an ITIL Foundation certification.
• Experience in digital transformation initiatives.
• Knowledge of SAP or ERP integration environments.
• Experience with Agile methodologies such as Scrum or Kanban.
• Experience in reporting and KPI design.
• International project and rollout experience.
• Experience in process harmonization and governance.
• Experience with Scripting

Qualifications

• Bachelor’s or Master’s degree in Business Administration, Information Systems, Industrial Engineering, Computer Science, or a comparable field.
• Certifications in Business Analysis, Requirements Engineering, Process Management, Project Management, Agile/Scrum, or comparable disciplines are advantageous.
• Equivalent practical experience in service management, application ownership, or business process management may substitute formal certifications.

Language Skills

• English: professional working proficiency, mandatory.
• German: good working proficiency, preferred.
• Additional European languages are an advantage.

Key Competencies

Enterprise Service Management  |  Stakeholder Management  |  Requirements Engineering  |  Process Design & Harmonization  |  Project & Vendor Management  |  Platform Administration  |  Change Management  |  User Training & Enablement  |  Analytical Thinking  |  Communication & Facilitation

Business Application Owner, Service Manager, IT Service Manager, Application Manager, Business Analyst, Process Manager, Service Delivery Manager, or Platform Owner.

Jungheinrich was founded in 1953 in Hamburg by Dr. Friedrich Jungheinrich as a family business. Today, we are one of the world's leading intralogistics companies with a unique product portfolio: from conventional industrial trucks to fully automated solutions intralogistics companies. Headquartered in Hamburg, Germany, Jungheinrich is represented by its own direct sales companies in 41 countries and by partner companies in around 80 other countries around the world, and employs more than 19,000 people internationally.

We look forward to receiving your online application.

For questions, please contact our Recruiter.

At Jungheinrich, we value inclusion and diversity and practice equity to create equal opportunities for all. All qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.