SAP OTC Process IT Specialist

Responsibilities:
• Provide 2nd level support for Copilot-related queries, issues, and user feedback working closely together with 1st level support
• Troubleshoot and resolve Copilot functionality issues (e.g., permissions, data access, feature visibility);
• Collaborate closely with IT admins and Microsoft support to resolve technical problems.
• Work closely with colleagues from various teams to continuously improve the functionality and integration of Copilot into other Microsoft 365 services;
• Create and maintain user guides, FAQs, and training materials;
• Gather feedback from users and report insights for continuous improvement;

Qualifications:
• Bachelor’s or Master’s degree in IT, Information Systems, or related field;
• Minimum 3 years of experience with Microsoft 365 and the underlying cloud technologies , ideally complemented by initial hands-on experience with Microsoft 365 Copilot or similar AI-based assistant systems;
• Ideally, knowledge in developing Copilot agents (e.g., using Microsoft Copilot Studio) as well as an understanding of the necessary prerequisites, such as licensing requirements, permissions, and data connectivity.
• Business fluent in English;

What we offer:
• A great team, supporting newcomers to adapt fast and to achieve professional excellence very quickly
• Excellent working set-up, with flexible schedule and hybrid program, allowing you to maintain a balanced life-work style.
• Professional development opportunities through quality training, constant guidance, and support
• An attractive compensation package adapted to the market conditions.
• Friendly and cozy work environment.