SAP CS SD OTC Consultant

Join Jungheinrich in a working environment where you can make a big difference! With your knowledge and drive, as a team player you will make an important contribution to ensure that we as a company continue to be among the global leaders in our industry. Working side by side with colleagues who enjoy bold ideas and in a family environment that offers you every opportunity to reconcile your professional and private goals.

Responsibilities:

• Lead or support functional design, configuration, and customization activities for SAP CS / Service and related SAP SD integration scenarios
• Support SAP ERP to SAP S/4HANA transformation initiatives, including migration from classic SAP CS and/or SAP CRM Service towards SAP S/4HANA Service capabilities
• Analyze business requirements related to product sales, after-sales, repair, spare parts, service contracts, and quotation processes and translate them into scalable SAP solutions
• Design and optimize quotation-to-order and service-to-billing process chains with focus on SAP S/4HANA Solution Quotation and follow-up document integration
• Support SAP S/4HANA Solution Quotation scenarios combining physical products and services, including follow-up sales orders, service orders, and service contracts
• Drive integration between SAP CS processes and SAP SD functions such as quotations, sales orders, billing, delivery-related follow-up, and document flow transparency
• Collaborate with business stakeholders, developers, architects, and cross-functional teams to implement sustainable standard-near SAP solutions
• Provide expert consulting, incident analysis, troubleshooting, change request handling, and 2nd level support for SAP CS and SD processes
• Prepare functional specifications, process documentation, test cases, and support integration testing and user acceptance testing activities
• Participate in Scrum ceremonies, agile delivery structures, international rollout projects, and template harmonization activities

Professional Competence:

• Professional experience as an SAP Customer Service (CS) Consultant with strong SAP SD integration knowledge
• Strong expertise in SAP CS / Customer Service processes and service-related business scenarios
• Experience with SAP S/4HANA Solution Quotation and integration of product and service offerings
• Strong knowledge of service quotation, service order, service contract, after-sales, repair, and spare parts processes
• Experience with SAP SD integration processes, including quotations, sales orders, billing, delivery-related follow-up, and document flow management
• Experience with SAP ERP to SAP S/4HANA transformation initiatives, implementation, migration, configuration, and customizing activities
• Experience with business process analysis, requirements engineering, and translating business needs into scalable SAP solutions
• Hands-on experience with SAP customizing, functional solution design, troubleshooting, root cause analysis, and change request management
• Experience providing 2nd level support for SAP applications and resolving complex functional issues
• Experience preparing functional specifications, technical documentation, test cases, and supporting defect clarification activities
• Familiarity with Agile methodologies, Scrum, JIRA, Confluence, and agile delivery frameworks
• Knowledge of SAP CRM Service background and SAP S/4HANA Service with Advanced Execution exposure is considered an advantage
• Knowledge of SAP Service Cloud / Sales Cloud processes is considered a plus
• Knowledge of Advanced Variant Configuration (AVC) in SAP Solution Quotation scenarios is beneficial
• Experience with service parts, warranty, maintenance plans, repair-related processes, and service sales scenarios is considered an advantage
• Knowledge of integration with SAP MM, SAP FI/CO, SAP Asset Management, procurement-related follow-up processes, and cross-module SAP integrations is beneficial
• Knowledge of SAP Fiori, OData, APIs, and integration concepts is considered an advantage
• Experience with test management methodologies, international rollouts, and SAP template harmonization activities is beneficial
• Knowledge of IT Service Management processes is considered an advantage
• Strong stakeholder management, workshop facilitation, analytical, and problem-solving skills with the ability to collaborate effectively in international environments
• Excellent communication skills with the ability to work effectively with business stakeholders, technical teams, and management
• Bachelor's or Master's degree in Business Informatics, Information Technology, Computer Science, Business Administration, Engineering, or a comparable qualification
• SAP S/4HANA Sales, SAP S/4HANA Service, SAP Customer Service (CS), SAP CRM Service, Scrum/Agile, or ITIL Foundation certifications are considered an advantage
• Fluent English (minimum B2 level, preferably C1) is required; German language skills are considered an advantage

Jungheinrich was founded in 1953 in Hamburg by Dr. Friedrich Jungheinrich as a family business. Today, we are one of the world's leading intralogistics companies with a unique product portfolio: from conventional industrial trucks to fully automated solutions intralogistics companies. Headquartered in Hamburg, Germany, Jungheinrich is represented by its own direct sales companies in 41 countries and by partner companies in around 80 other countries around the world, and employs more than 19,000 people internationally.

We look forward to receiving your online application.

For questions, please contact our Recruiter.

At Jungheinrich, we value inclusion and diversity and practice equity to create equal opportunities for all. All qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.