SAP CS SD Consultant

Join Jungheinrich in a working environment where you can make a big difference! With your knowledge and drive, as a team player you will make an important contribution to ensure that we as a company continue to be among the global leaders in our industry. Working side by side with colleagues who enjoy bold ideas and in a family environment that offers you every opportunity to reconcile your professional and private goals.

Responsibilities:

• Lead and support functional design, configuration, and customization activities for SAP Customer Service (CS) and related SAP SD scenarios
• Support SAP ERP to SAP S/4HANA transformation initiatives for Customer Service and Service Management processes
• Analyze business requirements for product sales, after-sales services, repairs, spare parts, service contracts, and quotation processes, translating them into scalable SAP solutions
• Design, optimize, and enhance quotation-to-order and service-to-billing business processes with a focus on SAP S/4HANA Solution Quotation
• Support Solution Quotation scenarios combining products and services, enabling the creation of follow-up sales orders, service orders, and service contracts
• Drive integration between SAP CS processes and SAP SD functions, including quotations, sales orders, billing, delivery-related follow-up, and document flow management
• Collaborate closely with business stakeholders, architects, developers, and cross-functional teams to implement sustainable, standard-oriented SAP solutions
• Provide expert consulting, perform root cause analysis, troubleshooting, incident management, and 2nd level support for business-critical SAP applications
• Prepare functional specifications, technical documentation, test cases, and support integration testing and user acceptance testing (UAT)
• Participate in Scrum ceremonies, Agile delivery, international rollouts, and global template harmonization initiatives
• Drive continuous process improvements and promote SAP best practices across service and sales processes

Professional Competence:

• Professional experience as an SAP Customer Service (CS) Consultant with strong SAP SD integration expertise
• Strong expertise in SAP Customer Service (CS) processes and service management solutions
• Solid knowledge of SAP Sales & Distribution (SD) integration within customer service processes
• Hands-on experience with SAP S/4HANA Solution Quotation and quotation-to-order business processes
• Experience with SAP S/4HANA implementation, migration, configuration, and customizing
• Strong understanding of service quotations, service orders, service contracts, after-sales processes, repairs, spare parts, and service-related sales scenarios
• Experience designing end-to-end service-to-billing processes and managing follow-up document integration
• Strong knowledge of billing-relevant service processes and document flow management
• Experience performing business process analysis and translating business requirements into scalable SAP solutions
• Experience preparing functional specifications, technical documentation, test cases, and supporting integration and user acceptance testing
• Experience providing 2nd Level Support, root cause analysis, troubleshooting, and change request management for SAP applications
• Strong analytical and problem-solving skills with excellent stakeholder management and workshop facilitation abilities
• Experience working in Agile environments using Scrum, JIRA, and Confluence
• Knowledge of SAP CRM Service, SAP S/4HANA Service with Advanced Execution, and SAP Service Cloud or SAP Sales Cloud is considered an advantage
• Knowledge of Advanced Variant Configuration (AVC) in Solution Quotation scenarios is considered a plus
• Experience with warranty, maintenance planning, repair processes, and service parts management is beneficial
• Knowledge of integration with SAP MM, FI/CO, Asset Management, and procurement-related follow-up processes is considered an advantage
• Familiarity with SAP Fiori, OData services, APIs, test management methodologies, rollout projects, and IT Service Management is beneficial
• Bachelor's or Master's degree in Business Informatics, Information Technology, Computer Science, Business Administration, Engineering, or a related field
• SAP S/4HANA Sales, SAP S/4HANA Service, SAP Customer Service (CS), SAP CRM Service, Scrum/Agile, or ITIL Foundation certifications are considered an advantage
• Fluent English (minimum B2 level, preferably C1) is required; German language skills are considered an advantage
• Excellent verbal and written communication skills with the ability to collaborate effectively with business stakeholders, technical teams, and management in international environments

Jungheinrich was founded in 1953 in Hamburg by Dr. Friedrich Jungheinrich as a family business. Today, we are one of the world's leading intralogistics companies with a unique product portfolio: from conventional industrial trucks to fully automated solutions intralogistics companies. Headquartered in Hamburg, Germany, Jungheinrich is represented by its own direct sales companies in 41 countries and by partner companies in around 80 other countries around the world, and employs more than 19,000 people internationally.

We look forward to receiving your online application.

For questions, please contact our Recruiter.

At Jungheinrich, we value inclusion and diversity and practice equity to create equal opportunities for all. All qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.