Request to Service Specialist

Join Jungheinrich in a working environment where you can make a big difference! With your knowledge and drive, as a team player you will make an important contribution to ensure that we as a company continue to be among the global leaders in our industry. Working side by side with colleagues who enjoy bold ideas and in a family environment that offers you every opportunity to reconcile your professional and private goals.

Therefore, a successful candidate would be responsible for:

• Develop and optimize process designs and support the implementation of business requirements and IT solutions within international projects, with a focus on Request to Service processes.
• Support the maintenance and continuous improvement of the IFS Service tool.
• Further develop and test systems while taking into account both central standards and local market requirements.
• Independently perform error analyses, identify root causes, and initiate appropriate corrective measures.
• Provide independent end-user support for service tools and coordinate requirements and solutions between local markets and Product Management.
• Collaborate within an interdisciplinary team responsible for global market and product transparency.
• Develop and deliver training and knowledge-transfer sessions for internal users worldwide.
• Contribute to the continuous improvement and harmonization of global service processes, systems, and user experience.
• Support the alignment of business and technical requirements to ensure sustainable and user-oriented service solutions.

Therefore, a successful candidate would have:

• Completed university degree in Business Informatics, Business Administration, Engineering, or a comparable field of study (Bachelor's or Master's degree).
• 3–5 years of relevant professional experience in business processes, IT, service management, systems, or a related field.
• Initial practical experience with technical or product-related topics is desirable.
• Experience working in an international or manufacturing environment is an advantage.

• Good project management skills and experience working in project environments.
• Very good IT skills, ideally including Microsoft Office, Jira, SQL, Java, and Adobe.
• Good written and spoken English skills; German language skills are beneficial.
• Practical knowledge of IFS or comparable service management/ERP systems.
• Basic knowledge of SAP is beneficial.
• Good understanding of business processes within a manufacturing company.
• Ability to understand business requirements and translate them into practical process and system solutions.
• Experience in supporting users and coordinating requirements across different business functions and markets.

Jungheinrich was founded in 1953 in Hamburg by Dr. Friedrich Jungheinrich as a family business. Today, we are one of the world's leading intralogistics companies with a unique product portfolio: from conventional industrial trucks to fully automated solutions intralogistics companies. Headquartered in Hamburg, Germany, Jungheinrich is represented by its own direct sales companies in 41 countries and by partner companies in around 80 other countries around the world, and employs more than 19,000 people internationally.

We look forward to receiving your online application.

For questions, please contact our Recruiter.

At Jungheinrich, we value inclusion and diversity and practice equity to create equal opportunities for all. All qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.