Operations Manager Digital Workplace

Join Jungheinrich in a working environment where you can make a big difference! With your knowledge and drive, as a team player you will make an important contribution to ensure that we as a company continue to be among the global leaders in our industry. Working side by side with colleagues who enjoy bold ideas and in a family environment that offers you every opportunity to reconcile your professional and private goals.

Your main responsibilities:

• Coordination and sustainable resolution of problems in the Digital Workplace environment
• Cross-departmental orchestration of processes and resources for effective problem-solving
• Detailed technical understanding for analyzing and resolving complex IT problems
• Collaboration with various teams to restore seamless service delivery
• Monitoring and improving service quality through continuous analysis and optimization of processes and systems
• Documentation and reporting on problem resolutions and improvement measures
• Support in 2nd & 3rd-level support for incidents and service requests in the Digital Workplace environment

Therefore, a successful candidate would have:

• Completed studies in computer science or equivalent professional experience
• At least 5 years of experience in IT operations, preferably in the Digital Workplace area
• Profound knowledge of ITIL frameworks and their practical application
• Excellent problem-solving skills and the ability to analyze and resolve complex technical problems
• Outstanding communication skills and the ability to interact effectively with various teams and stakeholders
• Detail-oriented with the ability to document precisely and thoroughly
• Languages: English (good communication)

Jungheinrich was founded in 1953 in Hamburg by Dr. Friedrich Jungheinrich as a family business. Today, we are one of the world's leading intralogistics companies with a unique product portfolio: from conventional industrial trucks to fully automated solutions intralogistics companies. Headquartered in Hamburg, Germany, Jungheinrich is represented by its own direct sales companies in 41 countries and by partner companies in around 80 other countries around the world, and employs more than 19,000 people internationally.

We look forward to receiving your online application.

For questions, please contact our Recruiter.

At Jungheinrich, we value inclusion and diversity and practice equity to create equal opportunities for all. All qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.