Operational Process Specialist

We are convinced that our employees are the most important element for our business development. Thus we want to give our yellow team the chance to grow with us personally and professionally. Discover your opportunities within the Jungheinrich Group and get to know more than 19.000 colleagues all over the world.

Founded in 1953, Jungheinrich ranks among the leading solutions providers for the intralogistics sector, with revenue of over €4 billion and more than employees worldwide. Our goal is to be the No. 1 choice in intralogistics worldwide. The Group strategy is driven towards growing profitably and creating value sustainably.

As part of this strategy, a unique Global Business Services Center has been established in Brasov, in 2022, working together with all Jungheinrich entities worldwide, providing support in their day-to-day operations.

We are a young organization, in full grow, and we are proud to say that we already proved our capabilities – all our internal customers are very satisfied with the way we work, and our people created strong relationship that makes the team function at its best.

Responsibilities:

• Support Process Owners and Process Managers in executing, maintaining, and improving IT service processes
• Provide guidance, documentation, and operational coordination to enable process roles
• Develop and maintain process models using ADONIS/BPMN
• Ensure consistency, quality, and governance compliance of process documentation
• Take ownership of selected processes as Process Manager, including:
  • Monitoring and performance tracking
  • Maintenance and updates
  • Continuous process improvement
• Facilitate alignment between stakeholders and ensure adherence to defined standards
• Apply and promote process management frameworks such as ITIL
• Contribute to knowledge sharing through training sessions and onboarding support 

Your Profile:

• Minimum 5+ years of experience in process management
• Experience in implementing processes beyond modelling (end-to-end lifecycle)
• Strong ability to design and scale pragmatic process frameworks
• Hands-on experience with ADONIS (process modelling and documentation)

• Solid understanding of process management frameworks (e.g., ITIL)
• Experience in creating and maintaining structured process documentation
• Ability to manage multiple tasks in a structured and reliable manner
• Strong stakeholder management and communication skills
• Experience in delivering training or onboarding sessions

Nice-to-Have Skills:

• Knowledge of IT Asset & Configuration Management (CMDB, lifecycle, dependencies)
• Experience in Test Management (test planning, coordination, UAT support)
• Familiarity with USU Valuemation

What we offer

• A great team, supporting newcomers to adapt fast and to achieve professional excellence very quickly
• Excellent working set-up, with flexible schedule and hybrid program, allowing you to maintain a balanced life-work style.
• Professional development opportunities through quality training, constant guidance, and support
• An attractive compensation package adapted to the market conditions.
• Friendly and cozy work environment.

Of course, your application will be treated confidentially.

If you have question, please contact your Recruiter.