Marketing Data Operation

Join Jungheinrich in a working environment where you can make a big difference! With your knowledge and drive, as a team player you will make an important contribution to ensure that we as a company continue to be among the global leaders in our industry. Working side by side with colleagues who enjoy bold ideas and in a family environment that offers you every opportunity to reconcile your professional and private goals.

Key responsibilities:

• Ensure the reliable day-to-day operation and administration of marketing and CX platforms (e.g., Marketo, OneTrust, Qualtrics)
• Manage user lifecycle processes, including account provisioning, access rights, and role-based permissions in accordance with governance policies
• Execute and oversee data and list uploads across marketing automation and survey platforms, ensuring accuracy and completeness
• Perform data validation activities in Qualtrics, including quality assurance and consistency checks
• Extract, analyze, and provide data sets to support reporting, operational monitoring, and issue resolution
• Develop and maintain recurring operational reports, including system usage metrics, data quality indicators, and error tracking
• Identify, investigate, and resolve system-related issues, ensuring minimal disruption to business operations
• Serve as the first point of contact for internal user support, ensuring timely and effective resolution of inquiries and incidents
• Develop, document, and maintain standard operating procedures, user guidelines, and knowledge base materials

Therefore, a successful candidate would have:

• Proven experience in marketing operations, customer experience (CX) operations, or system administration within a marketing technology environment;
• Experience with additional platforms such as HubSpot, Salesforce, or Medallia;
• Strong understanding of data management principles, including data quality, validation, and governance;
• Experience in generating operational reports and performing data analysis to support business decisions;
• Demonstrated ability to troubleshoot technical and operational issues in a structured and efficient manner;
• Strong organizational skills with high attention to detail and accuracy;
• Excellent communication skills and a service-oriented approach to stakeholder engagement;
• Basic proficiency in data querying (e.g., SQL) and reporting tools;;

• Familiarity with data privacy, consent management, and regulatory compliance frameworks.

Jungheinrich was founded in 1953 in Hamburg by Dr. Friedrich Jungheinrich as a family business. Today, we are one of the world's leading intralogistics companies with a unique product portfolio: from conventional industrial trucks to fully automated solutions intralogistics companies. Headquartered in Hamburg, Germany, Jungheinrich is represented by its own direct sales companies in 41 countries and by partner companies in around 80 other countries around the world, and employs more than 19,000 people internationally.

We look forward to receiving your online application.

For questions, please contact our Recruiter.

At Jungheinrich, we value inclusion and diversity and practice equity to create equal opportunities for all. All qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.