Live Agent

Join Jungheinrich in a working environment where you can make a big difference! With your knowledge and drive, as a team player you will make an important contribution to ensure that we as a company continue to be among the global leaders in our industry. Working side by side with colleagues who enjoy bold ideas and in a family environment that offers you every opportunity to reconcile your professional and private goals.

Your main responsibilities:

• Handle and resolve incoming customer requests through the JH Digital Assistant (Chatbot) promptly and professionally.
• Support customers across multiple global Sales Units, leveraging real-time translation features for effective communication.
• Navigate and utilize internal systems such as SAP ERP, C4C, Parts Online, Microsoft Outlook, and MS Teams to find and deliver accurate solutions.
• Maintain a high standard of communication, demonstrating active listening, empathy, and clear written responses.
• Ensure quick and efficient handling of each case while maintaining a customer-first approach.
• Collaborate with internal teams when escalation or follow-up is required.
• Continuously seek to improve chatbot processes and suggest optimizations to improve customer satisfaction.

Therefore, a successful candidate would have:

• Proven experience in a Customer Service or Customer Support role, preferably in a digital environment.
• Proficient in using enterprise systems like SAP ERP, C4C, or similar CRM/ERP tools.
• Strong computer literacy, especially in Microsoft Outlook and MS Teams.
• Ability to manage time effectively and work under pressure in a fast-paced, high-volume environment.
• Experience working with AI-driven chatbot platforms.
• Knowledge of digital support channels and automation tools.
• Exposure to international customer bases and global support environments.

Jungheinrich was founded in 1953 in Hamburg by Dr. Friedrich Jungheinrich as a family business. Today, we are one of the world's leading intralogistics companies with a unique product portfolio: from conventional industrial trucks to fully automated solutions intralogistics companies. Headquartered in Hamburg, Germany, Jungheinrich is represented by its own direct sales companies in 41 countries and by partner companies in around 80 other countries around the world, and employs more than 19,000 people internationally.

We look forward to receiving your online application.

For questions, please contact our Recruiter.

At Jungheinrich, we value inclusion and diversity and practice equity to create equal opportunities for all. All qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.