IT Support Specialist

Join Jungheinrich in a working environment where you can make a big difference! With your knowledge and drive, as a team player you will make an important contribution to ensure that we as a company continue to be among the global leaders in our industry. Working side by side with colleagues who enjoy bold ideas and in a family environment that offers you every opportunity to reconcile your professional and private goals.

Your main responsibilities:

• Operate in compliance with internal operational procedures, company policies, and instructions received from the hierarchical line.

• Ensure the proper functioning of the company's IT and communication systems, and implement IT solutions according to Jungheinrich Group requirements.
• Maintain ongoing communication with the central IT department for implementing new technical solutions and optimizing existing ones.
• Provide necessary support to users during the implementation of new solutions and occasionally afterwards.
• Ensure the functionality of the company’s data infrastructure.
• Monitor and maintain the computer network and IT infrastructure.
• Maintain and regularly update the internal IT inventory database, including equipment, users, software, and licenses.
• Install and configure hardware and software systems within the company.
• Offer technical support to PC users for daily operations, upon request.
• Implement IT procedures and technologies as established by the group.
• Coordinate the implementation of new processes and constantly seek improvement opportunities for existing ones.
• Ensure the maintenance of the company’s security and access control systems.
• Maintain IT equipment in optimal working condition.
• Maintain a professional, respectful, and helpful attitude towards colleagues, clients, and other stakeholders.
• Ensure the confidentiality of sensitive information, including salary and benefit data, and handle similar information about colleagues discreetly.
• Strictly observe data confidentiality and corporate secrets.
• Perform additional tasks as requested by the direct manager or company leadership, provided they are legal.

Therefore, a successful candidate would have:

• Minimum of 3 years of experience in network administration, hardware, and software;
• Excellent communication skills in English;
• Server administration and infrastructure monitoring;
• Configuration and operation of WIN10, WIN11, and Windows Server;
• Proficiency in configuring and maintaining IT systems and devices;
• Excellent communication skills for providing technical support to users;
• Detail-oriented and highly organized with strong problem-solving abilities.

Jungheinrich was founded in 1953 in Hamburg by Dr. Friedrich Jungheinrich as a family business. Today, we are one of the world's leading intralogistics companies with a unique product portfolio: from conventional industrial trucks to fully automated solutions intralogistics companies. Headquartered in Hamburg, Germany, Jungheinrich is represented by its own direct sales companies in 41 countries and by partner companies in around 80 other countries around the world, and employs more than 19,000 people internationally.

We look forward to receiving your online application.

For questions, please contact our Recruiter.

At Jungheinrich, we value inclusion and diversity and practice equity to create equal opportunities for all. All qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.