Customer service specialist with Spanish

Since 1953, we at Jungheinrich have been developing smart and sustainable solutions for material flow worldwide – from intelligent vehicles to fully automated systems. Today, more than 21,000 colleagues around the world are united by the belief that together we can achieve more.

Key Responsibilities

• Review and validate engineers’ timesheets; coordinate corrections with local teams when needed.
• Report overtime hours to HR.
• Create, maintain, renew, and close service contracts and maintenance plans.
• Monitor expiring contracts and follow up on renewal activities.
• Obtain Purchase Orders (POs) from customers to support contract invoicing.
• Manage contract restrictions and entitlements in company systems.
• Monitor contract utilization and identify excess working hours.
• Create and maintain customer and contract records in the Fleet Management System.
• Coordinate with customers and internal stakeholders to ensure accurate and timely contract administration.

Requirements

• Experience in contract administration, operations support, or a similar administrative role.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Customer-oriented and solution-focused mindset.
• Good communication and stakeholder management skills.
• Proficiency in MS Office and ERP systems (SAP is an advantage).

• Spanish – Professional proficiency (mandatory).
• Portuguese – Professional proficiency (nice to have).
• English – Professional proficiency (preferred).

We look forward to receiving your application.
At Jungheinrich, we believe that diverse perspectives make us stronger. We are committed to creating an inclusive workplace where everyone has equal opportunities to grow and succeed.