Customer service specialist
Brașov, RO, 500428
Join Jungheinrich in a working environment where you can make a big difference! With your knowledge and drive, as a team player you will make an important contribution to ensure that we as a company continue to be among the global leaders in our industry. Working side by side with colleagues who enjoy bold ideas and in a family environment that offers you every opportunity to reconcile your professional and private goals.
Your main responsibilities:
- Review and validate engineers’ timesheets; coordinate corrections with local teams when needed.
- Report overtime hours to HR.
- Create, maintain, renew, and close service contracts and maintenance plans.
- Monitor expiring contracts and follow up on renewal activities.
- Obtain Purchase Orders (POs) from customers to support contract invoicing.
- Manage contract restrictions and entitlements in company systems.
- Monitor contract utilization and identify excess working hours.
- Create and maintain customer and contract records in the Fleet Management System.
- Coordinate with customers and internal stakeholders to ensure accurate and timely contract administration.
Therefore, a successful candidate would have:
- Experience in contract administration, operations support, or a similar administrative role.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities and meet deadlines.
- Customer-oriented and solution-focused mindset.
- Good communication and stakeholder management skills.
- Proficiency in MS Office and ERP systems (SAP is an advantage).
- Spanish – Professional proficiency (mandatory).
- Portuguese – Professional proficiency (nice to have).
- English – Professional proficiency (preferred).
Jungheinrich was founded in 1953 in Hamburg by Dr. Friedrich Jungheinrich as a family business. Today, we are one of the world's leading intralogistics companies with a unique product portfolio: from conventional industrial trucks to fully automated solutions intralogistics companies. Headquartered in Hamburg, Germany, Jungheinrich is represented by its own direct sales companies in 41 countries and by partner companies in around 80 other countries around the world, and employs more than 19,000 people internationally.
We look forward to receiving your online application.
For questions, please contact our Recruiter.
At Jungheinrich, we value inclusion and diversity and practice equity to create equal opportunities for all. All qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.
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