Copilot Support Specialist

We are convinced that our employees are the most important element for our business development. Thus we want to give our yellow team the chance to grow with us personally and professionally. Discover your opportunities within the Jungheinrich Group and get to know more than 19.000 colleagues all over the world.

Key Tasks:

• Provide 2nd level support for Copilot-related queries, issues, and user feed-back working closely together with 1st level support
• Troubleshoot and resolve Copilot functionality issues (e.g., permissions, data access, feature visibility)
• Collaborate closely with IT admins and Microsoft support to resolve technical problems
• Work closely with colleagues from various teams to continuously improve the functionality and integration of Copilot into other Microsoft 365 services
• Create and maintain user guides, FAQs, and training materials
• Gather feedback from users and report insights for continuous improvement

Qualifications:

• Bachelor’s or master’s degree in IT, Information Systems, or related field
• Minimum 3 years of experience with Microsoft 365 and the underlying cloud technologies, ideally complemented by initial hands-on experience with Microsoft 365 Copilot or similar AI-based assistant systems
• Ideally, knowledge in developing Copilot agents (e.g., using Microsoft Copilot Studio) as well as an understanding of the necessary prerequisites, such as licensing requirements, permissions, and data connectivity

Of course, your application will be treated confidentially.

If you have question, please contact your Recruiter.