Copilot Support Specialist

Join Jungheinrich in a working environment where you can make a big difference! With your knowledge and drive, as a team player you will make an important contribution to ensure that we as a company continue to be among the global leaders in our industry. Working side by side with colleagues who enjoy bold ideas and in a family environment that offers you every opportunity to reconcile your professional and private goals.

Therefore, a successful candidate would be responsible for:

• Provide 2nd level support for Copilot-related queries, issues, and user feedback working closely together with 1st level support

• Troubleshoot and resolve Copilot functionality issues (e.g., permissions, data access, feature visibility);

• Collaborate closely with IT admins and Microsoft support to resolve technical problems;

• Work closely with colleagues from various teams to continuously improve the functionality and integration of Copilot into other Microsoft 365 services;

• Create and maintain user guides, FAQs, and training materials;

• Gather feedback from users and report insights for continuous improvement;

Therefore, a successful candidate would have: 

• Bachelor’s or Master’s degree in IT, Information Systems, or related field;

• Minimum 3 years of experience with Microsoft 365 and the underlying cloud technologies , ideally complemented by initial hands-on experience with Microsoft 365 Copilot or similar AI-based assistant systems;

• Ideally, knowledge in developing Copilot agents (e.g., using Microsoft Copilot Studio) as well as an understanding of the necessary prerequisites, such as licensing requirements, permissions, and data connectivity.

• Business fluent in English; 

Jungheinrich was founded in 1953 in Hamburg by Dr. Friedrich Jungheinrich as a family business. Today, we are one of the world's leading intralogistics companies with a unique product portfolio: from conventional industrial trucks to fully automated solutions intralogistics companies. Headquartered in Hamburg, Germany, Jungheinrich is represented by its own direct sales companies in 41 countries and by partner companies in around 80 other countries around the world, and employs more than 19,000 people internationally.

We look forward to receiving your online application.

For questions, please contact our Recruiter.

At Jungheinrich, we value inclusion and diversity and practice equity to create equal opportunities for all. All qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.