Claim Management Specialist
Brașov, RO, 500428
Join Jungheinrich in a working environment where you can make a big difference! With your knowledge and drive, as a team player you will make an important contribution to ensure that we as a company continue to be among the global leaders in our industry. Working side by side with colleagues who enjoy bold ideas and in a family environment that offers you every opportunity to reconcile your professional and private goals.
Founded in 1953, Jungheinrich ranks among the leading solutions providers for the intralogistics sector, with revenue of over €4 billion and more than 19,000 employees worldwide. Our goal is to be the No. 1 choice in intralogistics worldwide. The Group strategy is driven towards growing profitably and creating value sustainably.
As part of this strategy, a unique Global Business Services Center has been established in Brasov, in 2022, working together with all Jungheinrich entities worldwide, providing support in their day-to-day operations.
We are a young organization, in full grow, and we are proud to say that we already proved our capabilities – all our internal customers are very satisfied with the way we work, and our people created strong relationship that makes the team function at its best.
Your main responsibilities:
Claim Management
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Pre-selection of complaint cases based on defect classifications in the SAP QM interface
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Independent processing of clear warranty cases as defined in the Group guideline
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Quantity difference, obvious wrong delivery, 0-KM errors
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Triggering of subsequent deliveries / credit notes
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Active feedback of clarification statuses to Sales Units and direct customers
Quality Monitoring
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Follow-up of ongoing clarification cases
Therefore, a successful candidate would have:
- Preferable degree in industrial engineering or business administration
- Area of expertise/qualification: Customer Claim Management, Supplier Quality Management
- Very good knowledge of English
- IT applications knowledge: SAP R3, MS Office (explicit Outllook & Excel)
- Soft skills: Communicative, resilient, self-motivated and customer-oriented
- Level of seniority: <2 years
In case we will agree to start working together, you will find here:
- A great team, supporting newcomers to adapt fast and to achieve professional excellence very quickly;
- Excellent working set-up, with flexible schedule and hybrid program, allowing you to maintain a balanced life-work style;
- Professional development opportunities through quality training, constant guidance, and support;
- An attractive compensation package adapted to the market conditions;
- Friendly and cozy work environment.
Jungheinrich was founded in 1953 in Hamburg by Dr. Friedrich Jungheinrich as a family business. Today, we are one of the world's leading intralogistics companies with a unique product portfolio: from conventional industrial trucks to fully automated solutions intralogistics companies. Headquartered in Hamburg, Germany, Jungheinrich is represented by its own direct sales companies in 41 countries and by partner companies in around 80 other countries around the world, and employs more than 19,000 people internationally.
We look forward to receiving your online application.
For questions, please contact our Recruiter.
At Jungheinrich, we value inclusion and diversity and practice equity to create equal opportunities for all. All qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.
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