CIAM Business Project Manager

We are convinced that our employees are the most important element for our business development. Thus we want to give our yellow team the chance to grow with us personally and professionally. Discover your opportunities within the Jungheinrich Group and get to know more than 19.000 colleagues all over the world.

Therefore, a successful candidate would be responsible for:

• Lead the conception, planning, and delivery of a CIAM solution that enables a unified, seamless, and secure customer authorization structure across all digital touchpoints.
• Develop and describe detailed business and functional requirements (user stories) aligned with project goals.
• Act as the central communication point — managing stakeholders, steering committees, and status reporting.
• Consolidate requirements from different business units and translate them into a coherent CIAM concept.
• Define and document data ownership, processes, and legal frameworks.
• Develop and implement the operating model for ongoing CIAM operations.
• Work closely with the development team and CIAM IT Service Manager to ensure project alignment and technical feasibility.
• Oversee project budget, timeline, and resources, and maintain a detailed project roadmap.
• Ensure quality control throughout the project lifecycle to meet stakeholder expectations.

Requirements for success:

• Proven experience managing complex, cross-functional projects in a global organization.
• Demonstrated success in bridging business and IT requirements in digital transformation projects.
• Strong understanding of digital business models and customer-centric solutions.
• Proven track record of delivering business-driven IT projects.
• Excellent project management, planning, and organizational abilities.
• Exceptional communication and stakeholder management skills.
• Proficient in Jira, Confluence, Miro, MS Teams, and SharePoint.
• Advanced proficiency in MS Office (Excel, PowerPoint, Word).
• Bachelor’s degree or equivalent vocational qualification in Business, IT, Engineering, or a related field.
• Background in B2B environments such as mechanical engineering, logistics, or production is an advantage.
• English: Excellent business proficiency (C1 level) required.

Of course, your application will be treated confidentially.

If you have question, please contact your Recruiter.