CIAM Business Project Manager

Join Jungheinrich in a working environment where you can make a big difference! With your knowledge and drive, as a team player you will make an important contribution to ensure that we as a company continue to be among the global leaders in our industry. Working side by side with colleagues who enjoy bold ideas and in a family environment that offers you every opportunity to reconcile your professional and private goals.

Therefore, a successful candidate would be responsible for:

• Lead the conception, planning, and delivery of a CIAM solution that enables a unified, seamless, and secure customer authorization structure across all digital touchpoints.
• Develop and describe detailed business and functional requirements (user stories) aligned with project goals.
• Act as the central communication point — managing stakeholders, steering committees, and status reporting.
• Consolidate requirements from different business units and translate them into a coherent CIAM concept.
• Define and document data ownership, processes, and legal frameworks.
• Develop and implement the operating model for ongoing CIAM operations.
• Work closely with the development team and CIAM IT Service Manager to ensure project alignment and technical feasibility.
• Oversee project budget, timeline, and resources, and maintain a detailed project roadmap.
• Ensure quality control throughout the project lifecycle to meet stakeholder expectations.

Requirements for success:

• Proven experience managing complex, cross-functional projects in a global organization.
• Demonstrated success in bridging business and IT requirements in digital transformation projects.
• Strong understanding of digital business models and customer-centric solutions.
• Proven track record of delivering business-driven IT projects.
• Excellent project management, planning, and organizational abilities.
• Exceptional communication and stakeholder management skills.
• Proficient in Jira, Confluence, Miro, MS Teams, and SharePoint.
• Advanced proficiency in MS Office (Excel, PowerPoint, Word).
• Bachelor’s degree or equivalent vocational qualification in Business, IT, Engineering, or a related field.
• Background in B2B environments such as mechanical engineering, logistics, or production is an advantage.
• English: Excellent business proficiency (C1 level) required.

Of course, your application will be treated confidentially.

If you have question, please contact your Recruiter.