Back Office Support Specialist

Join Jungheinrich in a working environment where you can make a big difference! With your knowledge and drive, as a team player you will make an important contribution to ensure that we as a company continue to be among the global leaders in our industry. Working side by side with colleagues who enjoy bold ideas and in a family environment that offers you every opportunity to reconcile your professional and private goals.

Main Responsibilities

Transport Administration

• Record transport orders in the TEAMS tracking system and dedicated carrier files.

• Maintain and update transport tracking information for all assigned carriers.

• Record inspection reports and Jurcheck information in the tracking tools.

• Monitor transport status and ensure timely follow-up of pending activities.

• Perform weekly verification of transport orders and Jurcheck records.

Mailbox & Documentation Management

• Process, sort, and manage requests received through the shared mailbox.

• Archive transport documentation, including waybills, inspection reports, and related records.

• Provide supporting documents to customers and the sales network upon request.

Invoicing Activities

• Create transport invoicing requests.

• Issue invoices related to return transports at the end of Long-Term Lease (LLD) contracts.

• Check truck conditions upon return and generate damage invoicing requests when required.

• Issue invoices related to truck damages identified at the end of LLD contracts.

• Support credit note creation and re-invoicing activities when applicable.

Dispute Management

• Handle Level I customer disputes independently.

• Escalate Level II disputes to management when necessary.

• Coordinate corrective actions, credit notes, and invoice adjustments.

Stakeholder Coordination

• Follow up with the sales network regarding:

  • Trucks awaiting damage assessment

  • Pending transport updates

  • Missing documentation

• Collaborate closely with carriers, customers, internal teams, and management to ensure smooth operations.

Required Qualifications

Experience

• Entry-Level Position

• Previous experience in administration, logistics support, transport operations, invoicing, customer service, or fleet management is considered an advantage.

Education

• Administrative Certificate or equivalent qualification.

• High school diploma required; further education in Business Administration, Logistics, or Economics is a plus.

Language Skills

• French and English– Professional proficiency (written and spoken)

Technical Skills

• Good knowledge of Microsoft Office applications, especially Excel and Outlook.

• Experience with ERP systems such as SAP is an advantage.

• Ability to work with shared databases, tracking tools, and reporting files.

Jungheinrich was founded in 1953 in Hamburg by Dr. Friedrich Jungheinrich as a family business. Today, we are one of the world's leading intralogistics companies with a unique product portfolio: from conventional industrial trucks to fully automated solutions intralogistics companies. Headquartered in Hamburg, Germany, Jungheinrich is represented by its own direct sales companies in 41 countries and by partner companies in around 80 other countries around the world, and employs more than 19,000 people internationally.

We look forward to receiving your online application.

For questions, please contact our Recruiter.

At Jungheinrich, we value inclusion and diversity and practice equity to create equal opportunities for all. All qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.