Back Office Support Specialist

Join Jungheinrich in a working environment where you can make a big difference! With your knowledge and drive, as a team player you will make an important contribution to ensure that we as a company continue to be among the global leaders in our industry. Working side by side with colleagues who enjoy bold ideas and in a family environment that offers you every opportunity to reconcile your professional and private goals.

Your main responsibilities:

• Manage and process sales offers in SAP, supporting after-sales and service-related activities.

• Create, update, and maintain maintenance plans in SAP to ensure accurate and timely service scheduling.

• Oversee battery invoicing, ensuring correct billing, compliance with contractual terms, and timely processing.

• Administer and update maintenance contracts in SAP, ensuring data accuracy and consistency.

• Manage and monitor customer portals, enabling smooth communication, service visibility, and issue tracking.

• Handle time sheet management, including collection, validation, tracking, and reporting of working hours in accordance with internal procedures and contractual requirements.

• Coordinate effectively between internal departments (sales, service, finance, operations) and external customers to ensure efficient service delivery.

• Identify and resolve operational issues with a problem-solving and customer-centric approach.

• Ensure data quality, process compliance, and proper documentation across all after-sales activities.

Therefore, a successful candidate would have:

• Advanced proficiency in Italian/English (both spoken and written) is mandatory.
• Experience with SAP or similar ERP systems is a plus;
• Strong organizational skills and attention to detail.
• Ability to coordinate between internal teams and external customers efficiently.
• Problem-solving mindset with a customer-centric approach.

︅︉︅︍︄︋︇︇​️︎︍︂​︁︁︎︌​︉︂︇︉​︍︂︄︅︊︅︍︈︌️︊︎

Jungheinrich was founded in 1953 in Hamburg by Dr. Friedrich Jungheinrich as a family business. Today, we are one of the world's leading intralogistics companies with a unique product portfolio: from conventional industrial trucks to fully automated solutions intralogistics companies. Headquartered in Hamburg, Germany, Jungheinrich is represented by its own direct sales companies in 41 countries and by partner companies in around 80 other countries around the world, and employs more than 19,000 people internationally.

We look forward to receiving your online application.

For questions, please contact our Recruiter.

At Jungheinrich, we value inclusion and diversity and practice equity to create equal opportunities for all. All qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.