AI Agent Governance Specialist

Join Jungheinrich in a working environment where you can make a big difference! With your knowledge and drive, as a team player you will make an important contribution to ensure that we as a company continue to be among the global leaders in our industry. Working side by side with colleagues who enjoy bold ideas and in a family environment that offers you every opportunity to reconcile your professional and private goals.

Your main responsibilities:

• Own and continuously improve the central AI Agent Repository.
• Ensure every AI agent has: a documented business purpose, accountable owner, risk classification, permission model, lifecycle status, governance documentation and evidence.

• Develop and maintain governance standards, policies, approval workflows, and lifecycle processes for AI agents.
• Translate regulatory requirements (including the EU AI Act) and internal policies into practical operational controls.
• Define governance requirements proportionate to the risk profile of each AI agent.

• Coordinate AI agent qualification and risk assessments.
• Define evidence requirements, approval criteria, review cycles, and escalation thresholds.
• Ensure appropriate human oversight, access controls, documentation, and monitoring.

• Design and operate an accelerated governance process for low-risk AI agents.
• Standardize reusable controls and define clear criteria for when enhanced governance is required.

• Monitor ownership, permissions, usage, data access, control effectiveness, and lifecycle compliance.
• Coordinate remediation of governance gaps, material changes, ownership issues, and security or compliance incidents.
• Support suspension, remediation, and retirement decisions where necessary.

• Support AI agent owners through templates, guidance, training sessions, office hours, and best practices.
• Promote responsible AI development and governance across the organization.
• Foster an active governance community and encourage continuous improvement.

• Develop governance dashboards and management reporting.
• Monitor KPIs including: governance coverage, AI adoption, portfolio health, business value, ROI, hours saved, cost avoidance, governance efficiency, risk reduction.
• Provide recommendations to AI Office leadership based on portfolio insights.

Therefore, a successful candidate would have:

• University degree in Business Administration, Business Informatics, Computer Science, Law, Compliance, Information Management, or a related discipline, or equivalent professional experience.
• Solid understanding of Generative AI, AI agents, agent architectures, AI platforms, permissions, data access models, human oversight, and AI solution lifecycles.
• Experience in governance, risk management, compliance, internal controls, or operational governance, ideally within AI, technology, or digital transformation environments.
• Good understanding of the EU AI Act and emerging AI governance frameworks, with the ability to translate regulatory requirements into practical business processes.
• Strong analytical and problem-solving capabilities with a structured, detail-oriented working style.
• Experience with reporting, KPI development, dashboarding, and data visualization tools such as Power BI.
• Excellent communication, facilitation, and stakeholder management skills across technical and business audiences.
• Fluent English, both written and spoken.

Jungheinrich was founded in 1953 in Hamburg by Dr. Friedrich Jungheinrich as a family business. Today, we are one of the world's leading intralogistics companies with a unique product portfolio: from conventional industrial trucks to fully automated solutions intralogistics companies. Headquartered in Hamburg, Germany, Jungheinrich is represented by its own direct sales companies in 41 countries and by partner companies in around 80 other countries around the world, and employs more than 19,000 people internationally.

We look forward to receiving your online application.

For questions, please contact our Recruiter.

At Jungheinrich, we value inclusion and diversity and practice equity to create equal opportunities for all. All qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.