Request to Service Specialist

Alătură-te echipei Jungheinrich într-un mediu de lucru în care poți face o diferență semnificativă! Cu energia și cunoștințele tale ca jucător de echipă, vei aduce o contribuție importantă în cadrul companiei noastre, rămânand astfel printre liderii globali din industrie. Vei lucra cot la cot cu colegi care apreciază ideile îndrăznețe și într-un mediu familial care îți oferă toate oportunitățile de a-ți armoniza obiectivele profesionale și personale.

Therefore, a successful candidate would be responsible for:

• Develop, optimize, and standardize Request to Service processes, translating business requirements into practical process and IT solutions.
• Support international projects, including country onboarding, system configuration, testing, deployment, rollout, and hypercare activities.
• Support the maintenance and continuous improvement of the IFS Service tool and related service applications.
• Further develop and test systems while balancing global standards with local market requirements.
• Maintain and support service-related master data and configurations, including: Service portfolios, Truck and equipment data, Service plans, Service products, Country-specific parameters, Other relevant After Sales and Rental data.
• Coordinate service pricing updates, SAP data maintenance, and data validation within relevant systems.
• Analyze business and technical requirements and coordinate appropriate solutions between local markets, Product Management, and IT.
• Provide functional support to end users and local business teams, including support for user administration, authorizations, and key-user activities.
• Independently perform functional testing, UAT, error analysis, and root-cause investigations, and coordinate appropriate corrective actions.
• Support system enhancements and continuous improvements related to usability, performance, process efficiency, and user experience.
• Contribute to the harmonization and standardization of global service processes, systems, and best practices.
• Maintain process and system documentation, user guides, and training materials.
• Develop and deliver training and knowledge-transfer sessions for internal users and key users worldwide.
• Work closely with interdisciplinary teams to ensure transparency and alignment across global markets, products, processes, and systems.
• Promote effective governance, process standardization, and sustainable, user-oriented solutions across countries.

Therefore, a successful candidate would have:

• University degree in Business Informatics, Business Administration, Engineering, or a comparable field; Bachelor's or Master's degree.
• 3–5 years of relevant professional experience in business process management, business analysis, IT/application support, service management, ERP systems, or a related field.
• Practical experience in:Requirements engineering and business analysis, Functional testing and UAT, Error analysis and issue resolution, System implementation, rollout, or hypercare activities, User and application support.
• Strong understanding of the interaction between business processes, users, master data, and IT systems.
• Ability to translate business requirements into practical and sustainable process and system solutions.
• Experience working in an international and/or manufacturing environment is an advantage.
• Good understanding of business processes within a manufacturing, service, After Sales, or rental environment is an advantage.
• Good project management skills and experience working in project environments.
• Practical knowledge of IFS or comparable service management/ERP systems.
• Basic knowledge of SAP is beneficial.
• Very good IT skills; experience with Microsoft Office, Jira, SQL, Java, Adobe, or comparable tools is beneficial.
• Very good written and spoken English.
• German language skills are a plus.

Personal Competencies

• Strong communication and cooperation skills, with the ability to work effectively across functions, countries, and organizational levels.
• Strong analytical and problem-solving skills, with a structured approach to root-cause analysis and issue resolution.
• Results-oriented and proactive approach to tasks and projects.
• Strong stakeholder-management skills and the ability to coordinate different business and technical requirements.
• Interdisciplinary understanding and the ability to connect business, process, product, and IT perspectives.
• Ability to work independently while contributing effectively to an international team.
• High level of customer and user orientation.
• Openness to change and continuous improvement.
• Willingness to promote standardization while understanding and addressing legitimate local market requirements.

Compania Jungheinrich a fost fondată în 1953, în Hamburg de către Dr. Friedrich Jungheinrich ca o afacere de familie. Astăzi, suntem una dintre cele mai importante companii de intralogistică din lume, cu un portofoliu unic de produse, de la echipamente de intralogistică convenționale, la soluții complet automatizate și personalizate. Cu sediul central în Hamburg, Germania, Jungheinrich este prezentă  în 41 de țări prin propriile sale companii de vânzări și are parteneri locli în aproape 80 de țări din întreaga lume, totalizând peste 19 000 de angajați la nivel mondial.

Așteptăm cu nerăbdare să primim aplicația ta online.
Pentru întrebări, te rugăm să contactezi recrutorul.

In Jungheinrich, oferim oportunități egale tuturor, într-un mediu care încurajează diversitatea și ideile îndrăznețe. Toți candidații care îndeplinesc cerințele de calificare pentru un anumit post vor fi incluși în procesul de selecție, fără a ține cont de vârstă, rasă, etnie, religie, afiliere sindicală, gen, orientare sexuală, stare civilă, naționalitate sau handicap.